Privacy Policy

This Privacy Policy describes how INTESSIUM ("we", "us", "our") collects, uses and protects your personal information when you interact with intessium.com.

Information we collect

• Order details: name, email, billing & shipping address, items purchased.
• Account & contact information: information you provide when contacting customer care or subscribing to our newsletter.
• Usage data: anonymised information about how you interact with our website, collected through cookies and analytics tools.

How we use your data

• To process, fulfil and deliver your orders.
• To communicate with you regarding your order, returns or customer service enquiries.
• To send marketing updates only when you have explicitly opted in. You can unsubscribe at any time.
• To improve our website experience, products and customer service.

Payment information

All payments are processed securely through Shopify's PCI-compliant checkout. INTESSIUM does not see or store your full card details at any point.

Sharing your data

We share data only with the trusted partners required to operate our service — including our shipping carriers, payment processor (Shopify) and email service providers. We never sell your data.

Cookies

We use essential cookies to keep the site functional, and optional analytics cookies to understand how visitors use the site. You can manage cookies through your browser settings.

Your rights

You have the right to request access to, correction of, or deletion of your personal data at any time. To exercise these rights, contact intessium@gmail.com.

Data retention

We retain order information for as long as legally required for tax, accounting and customer service purposes. Newsletter data is retained until you unsubscribe.

Contact

Questions about this policy can be sent to intessium@gmail.com.